BC Robotics

Frequently Asked Questions

GENERAL QUESTIONS

No, but we do offer free curbside pickup at our Nanaimo warehouse.

To an extent, Yes. We will provide links to relevant information, datasheets, tutorials if available. For warranty issues, we will help troubleshoot to verify if it is a warranty issue. However, we will not provide one on one support for your project.

Please Note: We do not offer telephone support. When diagnosing a problem we will typically send links to tutorials, videos, datasheets, photos, or other instructions that are not transmittable over telephone. When contacting support please include as much information as possible. If you believe the part is defective please include photos of the part in question as it was hooked up / used.

Contact Support via email at: support@bc-robotics.com 

No, we do not offer any form of repairs, diagnostics, troubleshooting, or consulting. We are strictly a parts supplier. 

Consumer electronics are complicated and while it is true, some devices are easily fixed, we cannot tell you what is wrong with your broken device. We recommend researching it through Google, product support groups, etc.

If the item recommended is in our catalog we will sell it to you; however, we will not advise you on how to make the repair, if it is the correct part, etc.

No, we do not offer any form of consulting or design services. We are strictly a parts supplier.

BILLING & PAYMENTS

Yes, all prices are listed in Canadian dollars. Canadian customers will be charged applicable taxes at the checkout.

International customers will typically be charged in their payment method’s currency after the exchange rate is applied. 

At this time we accept all major Credit Cards, Visa Debit, Debit Mastercard, PayPal, and Interac E-Transfers through our online store. Some payment methods are not available in all countries. Please visit our Terms Page for more information on the availability of payment methods for your country.

Yes we do accept purchase orders from approved Net30 customers in Canada. For more information please contact sales@bc-robotics.com

The most common reason for credit cards being declined is the billing address does not match what was provided to the bank. 

International purchasers may not have international transactions enabled, or may trigger fraud prevention systems. In this case, please contact your bank. 

Other causes for the transaction to be declined by the bank can be the lack of funds. If this problems continues, you can try checking out with another form of payment or contact your credit card company.

ACCOUNTS & ORDERING
All orders are placed online. For those unfamiliar with the process, we have put together a tutorial!
  Ordering Online With BC Robotics

No, an account is not required to place an order. However, we do require a Name, Telephone Number, Email Address, and Shipping Address to process the order.

All orders are placed online through our secure online checkout system. If you are unfamiliar with the process, we have a Tutorial showing you the steps!

If you are still having trouble placing your order, feel free to get in touch.

Contact Sales via email: sales@bc-robotics.com

There is no guarantee that changes can be made to an order once it is placed but we will do our best to accommodate the situation. We ask that an email be sent immediately with the order number in the attention line to sales@bc-robotics.com

No, all of our inventory is listed online. 

In many cases, Yes! Please contact sales@bc-robotics.com and let us know what you are looking for.

SHIPPING

We pride ourselves on shipping as quickly as possible. Canada Post orders placed before 3:00 PM Pacific Time will ship out the same day.

If your order contains out of stock items, or there are issues with your address this may delay your order. In either case, we will contact you.

Your order status can be tracked in two ways:

Once an order has shipped, both methods will also display any applicable tracking information.

We ship to just about anywhere! If you are located outside of North America please contact us in advance as there may be restrictions as to what products can be exported to your country under Canadian Law. More information on our shipping policy can be found on the Terms Page.

We offer a variety of different shipping methods varying in speed and cost. Our Shipping Guidelines have all of this information available!

We offer a variety of different shipping methods varying in speed and cost. Our Shipping Guidelines have all of this information available!

To get an accurate quote on shipping internationally, the best option is to add all items you wish to order to the cart and proceed through the checkout to Step 3. It will use the items in the cart and the shipping address to calculate shipping costs.

In most cases, Yes. Please contact us prior to placing your order.

If a package arrives damaged please photograph it immediately and check the contents. If any components appear to be damaged please email support@bc-robotics.com right away and include the photos.

Please Note: Not all shipping methods are insured. Light packet shipping does not include shipping or insurance and is used at the sole discretion of the buyer. BC Robotics will not be held responsible for lost or damage packages using this shipping method. For more information please read our Terms of Service.

CURBSIDE PICKUP
Curbside pickup is very simple – just follow these steps:
Place Order Online    Wait For The “Ready for Pickup” Email     Arrive at our Warehouse     Call Our Pickup Phone Number     Grab Your Order From The Assigned Bin
 

We have set Curbside Pickup as one of the “Shipping Methods” you can select at the Checkout. No special steps are necessary! 

As soon as an order is ready for pickup an email is sent out to let you know. Orders are typically ready within an hour; However, we do not process orders outside of our business hours. All orders placed over a weekend or holiday start processing at 10AM the next business day.

We require your BC Robotics Order Number aka “Invoice Number” – this is the only way to retrieve an order. The invoice number / order number can be found in your order confirmation, email pickup notification, or your account (if you created one).

Absolutely, just provide them with the invoice number.

Absolutely! Email us at sales@bc-robotics.com with the order number and your preferred date and time. We will reply with a confirmation and the bin number it will be in. 

Our pickup hours are:

Monday – Friday: 10:00AM – 4:00PM
Saturday: 10:00AM – 2:00PM
Closed: Sundays & Holidays

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