Frequently Asked Questions
A few of the most commonly asked questions; If you cannot find the information you are looking for please feel free to contact us.
Normally we do; however, due to the COVID-19 Outbreak we have temporarily closed the showroom. Online orders and Local Pickup are still available.
Yes, if you have a question about a product please email us at firstname.lastname@example.org or post the question on the product page.
Please Note: We do not offer telephone support. When diagnosing a problem we will typically send links to tutorials, videos, datasheets, photos, or other instructions that are not transmittable over telephone. When contacting support please include as much information as possible. If the part is defective please include photos of the part in question.
No, we do not offer any form of repairs, diagnostics, troubleshooting, or consulting. We are strictly a parts supplier.
Consumer electronics are complicated and while it is true, some devices are easily fixed, we cannot tell you what is wrong with your broken device. We recommend researching it through Google, product support groups, etc.
No, we do not offer any form of consulting or design services. We are strictly a parts supplier.
No, an account is not required to place an order. However, we do require a Name, Telephone Number, Email Address, and Shipping Address to process the purchase.
We prefer that all orders be placed through the online system but if you are having troubles placing an order please give us a call, we are happy to help.
There is no guarantee that changes can be made to an order once it is placed but we will do our best to accommodate the situation. We ask that an email be sent immediately with the order number in the attention line to email@example.com .
In many cases, Yes! Please contact firstname.lastname@example.org and let us know what you are looking for.
Yes we do offer discounts to educational institutions! Please contact email@example.com for more information.
Billing & Payment Questions
Yes, all prices are listed in Canadian dollars. Canadian customers will be charged applicable taxes at the checkout.
At this time we accept all major Credit Cards, Visa Debit, PayPal, and Interac E-Transfers through our online store. Some payment methods are not available in all countries. Please visit our Terms Page for more information on the availability of payment methods for your country.
At Our Showroom:
Due to the COVID-19 Outbreak our showroom is currently closed. All orders must be placed online.
Yes we do accept purchase orders from approved Net30 customers. For more information please contact firstname.lastname@example.org
The most common reason for credit cards being declined is the billing address does not match what was provided to the bank. Other causes for the transaction to be declined by the bank can be the lack of funds. If this problems continues, you can try checking out with another form of payment or contact your credit card company.
We pride ourselves on shipping as quickly as possible. Canada Post orders placed before 4:00 PM Pacific Time will ship out the same day. For more information please feel free to contact us .
Please Note: Due to the COVID-19 Outbreak our order cut-off has been temporarily moved to 3PM Pacific Time.
We ship to just about anywhere! If you are located outside of North America please contact us in advance as there may be restrictions as to what products can be exported to your country under Canadian Law. More information on our shipping policy can be found on the Terms Page.
If a package arrives damaged please photograph it immediately and check the contents. If any components appear to be damaged please email email@example.com right away and include the photos.
Please Note: Not all shipping methods are insured. Light packet shipping does not include shipping or insurance and is used at the sole discretion of the buyer. BC Robotics will not be held responsible for lost or damage packages using this shipping method. For more information please read our Terms of Service.
In Store Pickup Questions
As soon as an order is ready for pickup an email is sent out to let you know. Orders are typically ready within an hour; However, we do not process orders outside of our business hours. All orders placed over a weekend or holiday start processing at 10AM the next business day.
We require your BC Robotics Order Number aka “Invoice Number” – this is the only way to retrieve an order. The invoice number / order number can be found in your order confirmation, email pickup notification, or the top right corner of a printed invoice .
Absolutely, just provide them with the invoice number.