BC Robotics

Track Your Order


To track your order please enter your Order ID in the box below and press the "Track" button. This was given to you on your receipt and in the confirmation email you should have received.

Order Status Information

Pending Payment

Order has been received and we are awaiting payment. To complete this order, please use the payment link provided above. We do not accept payment over the phone.

On Hold

Order has been received but is currently On Hold. Orders paid via E-transfer will remain on hold until payment has been received. Orders with customer requests, additions, or modifications will also be placed On Hold while the changes are made.


The order and payment have been received. The order is currently being entered into our system and printed. Once completed, the order will move to the Picking Order status.

Picking Order

The order has been printed and items are being picked from inventory. The order cannot be changed from this point onwards. Once completed, the order will move to the Preparing For Shipment.

Preparing for Shipment

The order has been picked and is currently being packed and prepared for shipment. Once the order has been packed, a shipping label will be printed.


The order has been shipped. If the shipping method you have selected has tracking information is available, a link to check the status is shown.

PO - Pending Payment

The order was placed via Purchase Order and has been shipped. An invoice has been sent to the billing address or email on file.

Item On Backorder

One or more items in this order are currently on backorder. An email has been sent to the address used to place the order. Please respond to this email if you wish to split-ship or remove out of stock items. If unaddressed, the order will ship once all items are in stock.


Order has been canceled by the customer.


Order has been returned for a refund.


Payment has failed or been declined. To complete this order, please use the payment link provided above with an alternate form of payment.


The order requires customer contact and an email has been sent to the address on file with no response received. Please contact us with your order number to resolve this issue.

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