BC Robotics

Ordering Online With BC Robotics


Ordering online with BC Robotics is easy! The COVID-19 outbreak has resulted in a lot of new people shopping online, so we figured what better time than now for a quick step by step set of instructions for those unfamiliar with ordering online with our website. Whether you are just down the street wanting to pick up an order, or half way around the world, this guide will help you through the process.

All you need to order online is a Name, Address, Email, Telephone Number, and a method of payment. We accept all major Credit Cards, Visa Debit, Debit Mastercard, PayPal, and Interac E-transfers (Canada Only). All payments are secure and information collected is solely used for processing your order. For more information on how your information is used please visit our Privacy Policy.

Ordering online has a few simple steps: 
  Add the items you wish to purchase to your shopping cart
  Confirm the contents and quantities in your shopping cart
  Provide Contact/Shipping information and complete payment
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Selecting The Items To Purchase

The first step is browsing our extensive catalogue and selecting items you wish to purchase. Items can be added to your shopping cart with the “Add-to-Cart” buttons on the website. 

Shopping Cart

The Shopping Cart can be viewed at any time by clicking the shopping cart logo at the top of any page on the website. On the shopping cart page you can view the items you wish to purchase, modify the quantity of an item, or remove it from your cart all together. Please Note: Items in your shopping cart are not reserved until the purchase is completed.

The Checkout

After you are satisfied with the contents of your shopping cart, you can proceed to the checkout using the “Proceed to checkout” button. The checkout is where you enter all of your information, select your shipping method (or local pickup) and complete the purchase. 

At the checkout we collect information required to process the order. We take privacy very seriously. We do not share your information outside of the bare minimum required to process your order. For more detailed information on how we handle your data, please see our Privacy Policy.

Coupons & Gift Certificates

If you have a coupon code to enter, this can be done by entering it in the Coupon Code Box. Coupon codes are earned by placing orders through the website and are also given out during some of our promotions. 

If you enter: tutorial5 into the coupon code box you will get 5% Off your next order for reading this tutorial!

Gift Certificates are also entered through the coupon code box. If you have a valid Gift Certificate, enter the code and the amount will be deducted from your order automatically. If your gift certificate is valued at more than the order total, the code will remain active until the full amount is used. 

Completing The Order – Step 1

Enter your general contact information; all items with a red asterix ( * ) are required. Enter your First Name, Last Name, Telephone Number, and Email address. The Company Name is optional and can be left blank if not applicable. If you wish to create an account check the “Create an Account” checkbox. Once this is completed, click “Next”. 


Completing The Order – Step 2

Next, enter all of your billing details. This address should match the address you have on file with your credit card company.
If you wish to ship to an address other than your billing address, check the box “Ship To A Different Address” and fill out all of the applicable fields.
If you have any special requests, ender these in the “Order Notes” box. Please note: entering data into this field may delay the shipment of your order. 


Completing The Order – Step 3

We are almost there. Once again we suggest verifying the contents of your order and the quantities required. If you need to go back to make a change to an item click the cart button at the top of the page.

Next, select the appropriate shipping method. Your shipping choices may vary depending on location and order contents. For more information on shipping times and which shipping methods include tracking or insurance please visit our Shipping Information page in our Terms of Service.

Once shipping is selected, a payment method can be selected. If you wish to pay with a regular Credit Card, debit MasterCard, or Visa debit use the standard credit card processing form.
If you have a PayPal account or prefer to use PayPal, select PayPal as your payment method. The payment will be processed when the order is placed.

We also offer payment via Interact E-Transfer for Canadian Customers spending over $20.00 CAD. Select the “Email Money Transfer” payment option and follow the instructions.

Finally, we ask that you read through our terms and accept them. Check the box accepting the terms and place the order by clicking the “Place Order” button. At this point the items in your cart will be automatically reserved for you, and we will get started processing your order. 


Order Confirmation

Once your order has been accepted, the order confirmation page will display. The order number is the most important piece of information. We recommend writing this number down. This page will also have all of your order information, instructions on the next steps for your order, and any applicable coupon codes earned. You will also receive an order confirmation email with all of your order information. If you do not see this email, double check your junk mail folder and contact us.

Once your order has been processed and packed an email will go out letting you know it has shipped (or that it is ready for pickup).

Thanks for shopping with BC Robotics. If you have any questions, comments, or concerns; always feel free to get in touch!


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